phtaya11 is committed to protecting the privacy and personal data of every Filipino player. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have under Philippine data privacy law.
Six things phtaya11 promises every Filipino player regarding their personal data.
phtaya11 processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and National Privacy Commission (NPC) implementing rules. Your data rights under Philippine law are fully upheld on this platform.
All personal data transmitted between your device and phtaya11's servers is protected by 256-bit SSL encryption — the same standard used by Philippine banks. Sensitive information is never transmitted in plain text at any point.
phtaya11 does not sell, rent, or trade your personal information to third parties for their independent marketing use. Data shared with service providers is governed by strict data processing agreements that prohibit secondary use.
Under the Data Privacy Act, you have the right to access, correct, object to, erase, and port your personal data. phtaya11 provides a clear process for exercising each of these rights, accessible through customer support at any time.
phtaya11 collects only the personal data that is necessary for the specific, declared purposes outlined in this Policy. We do not collect data speculatively or for undefined future uses. Data minimisation is a standing operational principle.
Certain personal and transaction data must be disclosed to PAGCOR and Philippine anti-money laundering authorities as a legal requirement of phtaya11's operating licence. Outside of these mandated disclosures, your data stays within the phtaya11 ecosystem.
This Privacy Policy is issued by phtaya11 ("phtaya11," "we," "us," "our"), the operator of the online gaming platform accessible at phtaya11.app. phtaya11 operates under the regulatory authority of the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to the Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
This Policy applies to all personal data collected by phtaya11 in connection with:
This Policy does not apply to third-party websites or services that may be accessible via links from phtaya11. We encourage you to review the privacy policies of any third-party platforms independently.
By registering a phtaya11 account, making a deposit, or using any phtaya11 service, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.
phtaya11 collects personal data that is necessary to provide our services, comply with regulatory obligations, and protect the security and integrity of the platform. The categories of personal data we collect are as follows:
When you create a phtaya11 account, we collect:
In compliance with PAGCOR regulations and the Anti-Money Laundering Act (AMLA), we collect:
phtaya11 uses your personal data for the following purposes:
phtaya11 does not use your personal data to make purely automated decisions that produce significant legal effects concerning you, without human review being available upon request.
Under the Data Privacy Act of 2012 and applicable NPC guidelines, phtaya11 relies on the following legal bases for processing personal data:
phtaya11 does not sell your personal data. We share data only in the circumstances described below, and only to the extent necessary for the stated purpose:
phtaya11 is required by law and by the terms of its PAGCOR operating licence to share certain player and transaction data with PAGCOR and, where applicable, with the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies as legally required. Such disclosures are made under legal obligation and are not subject to player consent.
When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, or USDT, your payment details are shared with the relevant payment processor only to the extent necessary to execute the transaction. All payment processors used by phtaya11 operate under contractual data processing agreements that restrict use of your data to the purpose of processing your transaction.
To deliver gaming services, phtaya11 shares your Account ID, session tokens, and relevant gameplay data with its game software providers (such as WM Live and other certified suppliers). Game providers do not receive your full identity or financial information unless specifically required for game operation and permitted under applicable agreements.
KYC identity verification may be performed using third-party identity verification service providers who are bound by strict data processing agreements. Your identity documents and verification data are processed solely for the purpose of verifying your eligibility to use phtaya11.
phtaya11 may share relevant personal data with legal advisers, accountants, and auditors where necessary for the conduct of professional advisory services, subject to appropriate confidentiality obligations.
No Data Sales: phtaya11 does not sell, lease, or otherwise transfer your personal data to any third party for that party's own independent commercial or marketing purposes. Any data sharing is limited to the purposes described in this Section.
phtaya11 operates primarily within the Philippines and endeavours to process personal data within Philippine jurisdiction wherever technically and commercially practicable. However, some of phtaya11's service providers — including certain game software suppliers, cloud infrastructure providers, and technical platform vendors — may be located outside the Philippines.
Where personal data is transferred to service providers located outside the Philippines, phtaya11 ensures that such transfers are made only:
Players may request additional information about international data transfers and the safeguards in place by contacting phtaya11's Data Protection Officer as described in Section 14.
phtaya11 uses cookies and similar tracking technologies on the phtaya11.app website to enable platform functionality, analyse usage, and improve the player experience. Cookies are small data files stored on your device by your browser.
You may control non-essential cookie use through your browser settings. Disabling cookies may affect certain platform features. Strictly necessary cookies cannot be disabled as they are required for the platform to function securely.
phtaya11 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the retention requirements imposed by PAGCOR regulations and Philippine law.
Upon expiry of applicable retention periods, phtaya11 will securely delete or anonymise personal data. Anonymised data may be retained indefinitely for statistical analysis and platform improvement purposes.
phtaya11 implements technical, administrative, and physical security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:
Despite these measures, no internet-based platform can guarantee absolute security. phtaya11 encourages players to use strong, unique passwords, enable device security features, and contact support immediately if they suspect any unauthorised access to their account.
In the event of a personal data breach that creates a real risk to the rights and freedoms of affected players, phtaya11 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phtaya11. Requests to exercise any of these rights may be submitted to phtaya11's Data Protection Officer as described in Section 14.
Request a copy of the personal data phtaya11 holds about you, along with information about how it is used and shared.
Request correction of inaccurate, incomplete, or outdated personal data in your phtaya11 account.
Request deletion of your personal data where processing is no longer necessary and no overriding legal or regulatory retention obligation applies.
Object to processing of your personal data for direct marketing or where processing is based on legitimate interests, on grounds relating to your particular situation.
Receive your personal data in a structured, commonly used format for transfer to another controller where technically feasible.
Withdraw any consent previously given for marketing or optional processing at any time, without affecting the lawfulness of prior processing.
phtaya11 will respond to all data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notification to you. phtaya11 will not charge a fee for handling routine requests.
If you believe phtaya11 has not adequately addressed a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
phtaya11 is strictly an adults-only platform. Access to phtaya11's gaming services is limited to individuals aged 21 years and older, as required by PAGCOR and Philippine gambling law. phtaya11 does not knowingly collect personal data from any individual under the age of 21.
Where phtaya11 becomes aware that personal data has been collected from an individual under the age of 21, such data will be deleted immediately and the Account suspended. phtaya11 employs mandatory KYC age verification to enforce this restriction. Parents or guardians who believe a minor has provided personal data to phtaya11 are encouraged to contact phtaya11's Data Protection Officer immediately.
21+ Only: By creating an account at phtaya11, you confirm that you are at least 21 years of age. If you are under 21, you must not attempt to register or use phtaya11's services.
The phtaya11 website may contain references to third-party platforms, payment providers, or game suppliers. This Privacy Policy applies solely to data collected and processed by phtaya11 through the phtaya11.app website and associated services.
phtaya11 has no control over the privacy practices of third-party websites or services. If you navigate to an external website — including the websites of GCash, PayMaya, BPI, BDO, Metrobank, or any game provider — your use of that website is governed by that website's own privacy policy. phtaya11 is not responsible for the privacy practices of any third-party service.
We encourage you to review the privacy policies of all third-party platforms with which you share personal data in connection with your use of phtaya11's services.
phtaya11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players by email to the address on file, or by prominent notice on the phtaya11 website, with at least fourteen (14) days' advance notice before the changes take effect.
The current version of this Privacy Policy, including its version number and effective date, is always displayed at the top of this page. Your continued use of the phtaya11 platform after the effective date of any revised Policy constitutes your acknowledgement of the changes.
If you do not agree to any revision of this Policy, you should cease using phtaya11 and may request account closure in accordance with the Terms and Conditions. Upon closure, your data will be retained for the minimum periods required by law as described in Section 8.
phtaya11 has designated a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 17-01. The DPO is responsible for overseeing phtaya11's data privacy compliance programme and is the first point of contact for all data privacy inquiries, rights requests, and complaints.
To exercise your data rights, submit a privacy-related complaint, or ask any question about how phtaya11 handles your personal data, please contact us through the following channels:
This Privacy Policy was last reviewed and updated on 1 January 2026 (Version 2.0). Players are encouraged to review this page periodically. The most current version always supersedes all prior versions.
Play with confidence. Your data is secure, your rights are protected, and phtaya11 is fully PAGCOR-regulated and NPC-compliant.